Quality Management Demystified; A Self Teaching Guide – Sid Kemp (McGraw-Hill) – 1st Edition

Part 1: Managing Quality Chapter
1: Quality Throughout History Chapter
2: The Development of Quality Management Chapter
3: Defining Quality Chapter
4: Quality for the Customer Part
2: Quality Essentials Chapter
5: Key Quality Concepts Chapter
6: Defining, Planning for, Controlling, Assuring, and Delivering Quality Chapter
7: Leading a Quality Team Chapter
8: Quality Engineering Chapter
9: Auditing Quality Chapter
10: Statistics for Quality Part Three: Quality Movements Chapter
11: Total Quality Management Chapter
12: Quality Standards -- ISO 9000 and More Chapter
13: Six Sigma Chapter
14: The Cost of Quality Chapter
15: The Capability for Quality: CMM and CMMI Chapter
16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing Part Four: Practical Quality Management Chapter
17: Challenges and Leadership Chapter
18: Practical Quality for Projects and Programs Chapter
19: Global Quality in the 21st Century Final Exam Answers to Quiz, Mid-Term Exam, and Final Exam Questions List of Acronyms and Glossary Resources for Learning Index