Fundamentals of Operations Management – Mark M. Davis, Nicholas J. Aquilano, Richard B. Chase – 4th Edition

1 Introduction to Operations Management
2 Operations Strategy: Defining How Firms Compete
3 New Product and Service Development, and Process Selection
S3 Project Management
4 The Role of Technology in Operations
5 Process Measurement and Analysis
S5 Financial Analysis in Operations Management
6 Quality Management
S6 Quality Control Tools for Improving Processes
7 Facility Decisions: Location and Capacity
8 Facility Decisions: Layouts
9 Forecasting
10 Human Resource Issues in Operations Management
S10 Work Performance Measurement
11 Waiting Line Management
S11 Waiting Line Theory
12 Scheduling
13 Supply Chain Management
14 Just-in-Time Systems
15 Aggregate Planning
16 Inventory Systems for Independent Demand
17 Inventory Systems for Dependent Demand

Appendixes
Photo Credits
Name Index
Subject Index